PDM Function Support in CASM Reports API

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager

Issue/Introduction

Does the new CASM Reporting API include the PDM Functions like PdmDownTime, PdmSeconds, PdmToday, etc?

Environment

SDM 17.4 RU4 and later

Resolution

The current reporting APIs support PDM functions. However, the documentation on this has not been published, and it's expected to be available in Service Management techdocs documentation once 17.4 RU5 is published (ETA November 2025).

Additional Information

Generating CASM Reports with APIs