The internal Web Service (SOAP) does not start on Tomcat.

Products

• CA Automic Workload Automation - Automation Engine
• Automic SaaS

Issue/Introduction

The internal Web Service (SOAP) fails to start with the following exception in the localhost.date.log:

SEVERE [main] org.apache.catalina.core.StandardContext.listenerStart Error configuring application listener of class [com.uc4.ws.AppContextListener]
	java.lang.NoClassDefFoundError: javax/servlet/ServletContextListener

Environment

Automic Automation Engine 24.4.X

Cause

Issue.

Resolution

Public Title:
The Internal Web Service SOAP runs on Tomcat 10

Public Description:
A problem has been solved that prevented the Internal Web Service SOAP from starting on the Tomcat 10.

Component: Automic Web Service 

Automic Automation Engine 24.4.1 HF2 - Available

Additional Information

Update to a fixed version listed below or a newer version if available.

Article title: How to register to Broadcom Software Product updates and Critical Alerts

https://knowledge.broadcom.com/external/article?articleId=133819

Defect-ID: DE173148

The internal Web Service also requires new 3rd party libraries, which are mentioned here:

Installing the AE Internal Webservice (Tomcat)