Altiris Event Receiver is failing to start
Article ID: 404402
Updated On:
Products
Issue/Introduction
In reviewing the Altiris Log Viewer, we see it is flooded with SQL access errors - note that the username is the Application Identity account:
SQL connection failed, current user=<SampleDomain\SampleUsername>, total time=00:00:55.1221027
Cannot open database "Symantec_CMDB" requested by the login. The login failed.
Login failed for user '<SampleDomain\SampleUsername>'.
SQL Exception details: code=4060, line=65536
Cause
In this case there was an unknown issue with the Application Identity's access to the Altiris database.
Resolution
The Database Administrator (DBA) was able to resolve the issue with access, but did not see a cause of the original issue.
We recommend working with your DBA to ensure rights as outlined in the article, SQL rights are needed for the Application Identity, service account, or SQL account
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