Entitlement renewal did not extend expiring tenants

Products

• CASB Gateway Advanced
• CASB Advanced Threat Protection
• CASB Audit
• CASB Gateway
• CASB Security Advanced
• CASB Security Advanced IAAS
• CASB Security Premium
• CASB Security Premium IAAS
• CASB Security Standard
• CASB Securlet IAAS
• CASB Securlet SAAS
• CASB Securlet SAAS With DLP-CDS

Issue/Introduction

Renewal did not extend the expiration of a tenant. Instead, the new entitlement asks for a new environment to create a new tenant.

During the renewal process the entitlements could have been misconfiguration so that a new tenant would be created.

Resolution

Contact the sales team that helped with the renewal to resolve the issue.

Support can assist by opening a support ticket this process can take more time. Please provide the old serial numbers and the new Serial number that replaces it.

Entitlement name	Old Serial Number	New Serial Number
CASB Gateway
CASB Securlet IAAS
CASB Securlet SAAS
DLPCloud Detection Service for ICAP
DLPCloud Detection Service for REST
DLPCloud Detection Service for Email