Incident Access Filter rules do not work with multiple comma separated values on a custom attribute condition

Products

• Data Loss Prevention

Issue/Introduction

You wan to create an incident access rule for a User Role on the GUI under System > Login Management > Roles > Configure Role: Incident Access.

In the incident access rule created for the role, you create a rule based on a custom attribute and specify multiple values of the attribute, separated by commas.

In the example screenshot below, we have used comma separated attribute values 201 202 and 206

However, the rule does not take effect as intended and the incidents are still visible.

Environment

DLP 16.x

Cause

Custom attribute condition values do have to be line separated hence this behavior is by design.

Resolution

Create a new rule i.e. a new line for every individual attribute value. The values cannot be clubbed together in a single line as CSVs, instead use individual rules for every attribute value.