Error "Upload failure for Notification stream. Authentication flow returned an error." while trying to test Cloud Connectivity in Usage Meter.

Products

• VMware Usage Meter

Issue/Introduction

• 'Test connection' in Usage Meter fails with error "Upload failure for Notification stream. Authentication flow returned an error".
  Additionally, Confirm the connectivity of URL using following CURL command to ensure there is no port issue.
  

  curl -v https://eapi.broadcom.com:443 -x <proxy link>:<port>

Environment

VCF Usage Meter 9.0

Cause

Network connectivity to cloud fail due to an incorrect or both proxy type HTTP/HTTPS selected. Ensure to only have right proxy type HTTPS or HTTP enabled in proxy settings of VAMI VCF Usage Meter.

Resolution

Follow the below steps to disable one of the protocols from Proxy Settings:

1. Log in to the VAMI of Usage Meter.
2. Navigate to the Networking tab.
3. Disable one of the incorrect proxy server type HTTPS or HTTP.
4. Save Settings.
5. Restart the Usage Meter appliance from the vCenter.

Attempt to send the usage data from Usage Meter to VCF BSC portal.

Additional Information

If the changes are not persistent or fail with any error, please follow below steps:

1. SSH to Usage Meter appliance using root user.
2. Go to directory "/etc/sysconfig" .
   

   cd /etc/sysconfig

3. Take a backup of proxy file.
   

   cp proxy proxy_backup

4. Edit proxy file and comment one of proxy server HTTPS or HTTP (shown in attached image).
   

   vi proxy

   

Note: If using proxy over HTTPS make sure the proxy certificate is present in the Usage Meter truststore.
 Configure a Proxy Server through the VCF Usage Meter VAMI