NSX could not report the security usage to License Hub

Products

• VMware vDefend Firewall
• VMware vDefend Firewall with Advanced Threat Prevention

Issue/Introduction

Security Usage could not be reported to License Hub.

Environment

NSX version 9.1.0.0 and above

Cause

NSX is not able to reach out to License Hub to report the core usage by vDefend/Security features.

For more details, please refer to the NSX Manager log file: /var/log/proton/nsxapi.log

Sample error message:

 

2026-03-06T20:00:05.696Z ERROR NSX 9786 [nsx@4413 comp="nsx-manager" errorCode="MP1" level="ERROR" logger="TaskHelper" msgID="SECURITY" subcomp="manager" threadName="task-scheduler-6"] Failed to execute action USAGE_REPORTING.\norg.springframework.web.client.HttpServerErrorException$ServiceUnavailable: 503 Service Unavailable on POST request for "https://<IP or FQDN>/licensing/endpoints/c4069551-####-####-####-########/licenses/usage": "upstream connect error or disconnect/reset before headers. reset reason: connection timeout”\n

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2026-03-06T20:00:05.696Z INFO NSX 9786 [nsx@4413 comp="nsx-manager" level="INFO" logger="EndpointAlarmServiceImpl" msgID="POLICY" subcomp="manager" threadName="task-scheduler-6"] Generating an alarm for usage reporting failure.

Resolution

Please review and restore the connectivity between NSX and the License Hub.

Additional Information

Failing to report the core usage count may impact issuing the next set of licenses because core usage count is taken into consideration while issuing the licenses.

The connectivity status detail between NSX and License Hub is also available on License Hub.