Cannot connect when trying to move from LDAP to LDAPS or LDAPS+TLS

Products

• Autosys Workload Automation

Issue/Introduction

After changing the ports to use the LDAP SSL ports in the EEM user store configuration.
When we save, the connection does not verify

The logs show the following errors:
 INFO 2025-06-30 08:21:18,163 [0x145876ff7700] [eiam.server.poz.poz] Poz::modifyConfiguration: server started successfully with the modified configuration
ERROR 2025-06-30 08:21:20,784 [0x145882bf5700] [eiam.server.userstore.genericconnector] GenericConnector::getInfo: error acquiring ldap connection [userstore: <NAME>]
ERROR 2025-06-30 08:21:20,784 [0x145882bf5700] [eiam.server.userstore.genericconnector] Exception[-800]: bind failed
ERROR 2025-06-30 08:21:20,784 [0x145882bf5700] [eiam.server.userstore.genericconnector] [src/LdapUtil.cpp:391] LDAP* eiam::server::ldap::LdapUtil::newLdapConnection(const eiam::core::String&, const eiam::core::String&, const eiam::core::String&, bool&)
ERROR 2025-06-30 08:21:20,784 [0x145882bf5700] [eiam.server.userstore.genericconnector] [src/LdapUtil.cpp:274] eiam::server::ldap::LdapConnection* eiam::server::ldap::LdapUtil::newConnection(const eiam::core::String&, const eiam::core::String&, const eiam::core::String&)
ERROR 2025-06-30 08:21:20,784 [0x145882bf5700] [eiam.server.userstore.genericconnector] [src/LdapConnector.cpp:259] eiam::server::ldap::LdapConnection* eiam::server::ldap::LdapConnector::acquireConnection()
ERROR 2025-06-30 08:21:20,784 [0x145882bf5700] [eiam.server.userstore.genericconnector] GenericConnector::getInfo: error acquiring ldap connection [userstore: <NAME>]

Environment

AutoSys 12.0.0
EEM 12.6.4

Linux

Cause

Defect in EEM 12.6.4

Resolution

Solution No.- 99111664

Additional Information

Choosing LDAPS or LDAP + TLS does not help before applying this patch