Unable to access Aria Automation Namespace with "NPE" error.

Products

• VCF Operations/Automation (formerly VMware Aria Suite)

Issue/Introduction

The AD users are not able to deploy resources in the namespace with an error in the UI:
"This service is not available.
NullPointerException [Error Reference ...."

Environment

VMware Aria Automation 8.18.x

Cause

The system is validating user permissions for every group that the user is a member.

Resolution

The workaround is to add a property to the identity service helm chart on each node in the cluster to allow more groups to be loaded for verification.

• IMPORTANT:  It is recommended to back up the file before making changes.
• DO NOT place the back up file in the same directory, as it will create a conflict that prevents the services from starting. If you need to restore the backed up file ensure that the permissions are correct by running chmod 644 deployment.yaml

1. Open the console to all nodes in the cluster.
2. Edit file "/opt/charts/identity-service/templates/deployment.yaml" using the vi editor on each node.
3. Search for "JAVA_OPTS"
4. Add a new entry "-Didp.search.page.size=100" in the "value" section.
   
5. Save the changes ":wq"
6. When all the nodes are updated, redeploy the environment by executing the "/opt/scripts/deploy.sh" script from one of the nodes.
   
   

NOTE: The changes are persistent across restarts/reboots only. After the upgrade or patch installation, the changes will have to be reapplied.