Rally SSO login Issue - Permission Denied

Products

• Rally SaaS

Issue/Introduction

The user is facing SSO Login issue. The user is getting permission denied message when he try to login through SSO. When checked the account is active in the Rally application.

The user tried in the different browser and also cleared the all-time caches in the both browser ( Edge and chrome ) but the issue is same. 

user also cleared the local machine caches but the issue is same. When the user type the Rally SSO URL getting the permission denied screen. 

Environment

Rally SAAS

Cause

Account verification is missing in our SSO AuthHub profile

Resolution

Please perform a password reset at https://profile.broadcom.com/web/forgot-password using the login email address this should enable the account verification which is missing in the AuthHub profile.