Unable to access the BSI web application through the browser. Getting Server Error in '/' Application error.

Products

• CA Business Service Insight

Issue/Introduction

After setting up a new installation and trying to launch the BSI website via IIS getting the error "Server Error in '/' Application. Could not load file or assembly 'CryptoUtil' or one of its dependencies. An attempt was made to load a program with an incorrect format."

Environment

CA BSI 9.0

Cause

For versions 9.0 and later, the below setting in IIS should be "False."

Resolution

In IIS -> Application Pools -> BsiAppPool -> Change the Enable 32-Bit Applications Value to "False"  and restart IIS services (i.e., iisreset)