Plan Patching for the vCenter server shows "No patches available" in SDDC 5.2.x

Products

• VMware SDDC Manager

Issue/Introduction

• Plan patching shows as "No patches available" for vCenter server under target version in the SDDC manager UI

• SDDC Manager has bundles missing for the vCenter server in Bundle Management 
• Log snippets from lcm.log under /var/log/vmware/lcm:

2025-07-03T05:41:08.252+0000 ERROR [vcf_lcm,68661768071df7f00e853a20c31d1bc2,e374] [c.v.e.s.l.c.s.BundleManifestDownloadScheduler,vac-scheduler-1] Error occurred fetching product version catalog file from depot
com.vmware.evo.sddc.lcm.model.depot.exception.DepotConnectionFailureException: Error [403]  downloading LCM Product Version Catalog [/COMP/SDDC_MANAGER_VCF/lcm/productVersionCatalog /v1/productVersionCatalog.json] from dl.broadcom.com:443, http error [403]
Getting file size for [/COMP/SDDC_MANAGER_VCF/lcm/productVersionCatalog /v1/productVersionCatalog.json] from URL[https://dl.broadcom.com:443/download_token/PROD/COMP/SDDC_MANAGER_VCF/lcm/productVersionCatalog%20/v1/productVersionCatalog.json]
[c.v.e.s.l.b.d.depot.DepotDownloader,vac-scheduler-1] Got response: 403 Forbidden HTTP/1.1
2025-07-03T05:41:08.251+0000 ERROR [vcf_lcm,68661768071df7f00e853a20c31d1bc2,e374] [c.v.e.s.l.b.d.depot.DepotDownloader,vac-scheduler-1] Error getting file size, got response: 403 Forbidden HTTP/1.1
2025-07-03T05:41:08.252+0000 ERROR [vcf_lcm,68661768071df7f00e853a20c31d1bc2,e374] [c.v.e.s.l.b.d.d.DepotBundleDownloadServiceImpl,vac-scheduler-1] Got Http error[403] while downloading LCM Product Version Catalog [/COMP/SDDC_MANAGER_VCF/lcm/productVersionCatalog /v1/productVersionCatalog.json]

 

Environment

VMware Cloud Foundation 5.2.x

Cause

• This issue is due to a "space" character in application-prod.properties file in the ProductVersionCatalog file path: /opt/vmware/vcf/lcm/lcm-app/conf/application-prod.properties

• To identify for any space character open the "application-prod.properties" file in vim editor and run :set list a space character will be seen at the end of the file before $ symbol as above screenshot.

Resolution

Perform the following steps to resolve the issue.

1. Take a snapshot of the SDDC manager
2. Take a backup of the application-prod.properties file: cp /opt/vmware/vcf/lcm/lcm-app/conf/application-prod.properties /opt/vmware/vcf/lcm/lcm-app/conf/application-prod.properties.bak
3. Identify the space character in application-prod.properties file by viewing it in vim editor and run :set list command
4. Using vi editor, delete the space character in the location "lcm.depot.adapter.remote.lcmProductVersionCatalogDir=/COMP/SDDC_MANAGER_VCF/lcm/productVersionCatalog $" in application-prod.properties from the path /opt/vmware/vcf/lcm/lcm-app/conf
5. Save the file with the command ESC:wq!
6. Restart the lcm service in SDDC manager: system restart lcm

Post performing the above steps, patches will be available under target version in plan patching and bundles will be available to download under bundle management