ConnectALL - Records are not getting Orphaned during its scheduled orphan run
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ConnectALL - Records are not getting Orphaned during its scheduled orphan run

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Article ID: 404012

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Updated On:

Products

ConnectAll SaaS ConnectALL ConnectAll On-Prem

Issue/Introduction

Steps to Reproduce: 

  1. Create a unidirectional automation between two Rally projects to sync Initiatives
  2. Setup Orphan management.
  3. Run the automation to sync records.
  4. Orphan a record and trigger Orphan run.

 

Actual Results: 
Qualifying records below does not get Orphaned.

 

Expected Results: 
Qualifying records should have got Orphaned.

Environment

3.5.x

Cause

Orphan logs has below database connection error causing Orphan service not to run.

JmsConsumer[findOrphanQ]] com.go2group.connectall.config.DBConfig: Error connecting to Database.
java.sql.SQLTransientConnectionException: hikariCP - Connection is not available, request timed out after 30000ms.

Resolution

Restart Orphan service to reconnect database.