Error Code: LCMVCF19116 Status code for response obtained from SDDC Manager is not in valid range

Products

• VCF Operations/Automation (formerly VMware Aria Suite)

Issue/Introduction

 Inventory sync of  ARIA Identity Manager from  Aria Suite Lifecycle fails with the following error In the UI.

Error Code: LCMVCF19116
Status code for response obtained from SDDC Manager is not in valid range. Check logs at /var/log/vrlcm/vmware_vrlcm.log and try again.
Status code for response obtained from SDDC Manager <SDDC_MANAGER_FQDN> is not in valid range.

 

The following ERROR can be seen in:  /var/log/vmware/vcf/commonsvc/vcf-commonsvc.log

 "Error writing trusted certificate configuration APPLIANCE_TRUST_STORE_CREATION_FAILURE Not able to create trust store AccessDeniedException: /etc/vmware/vcf/commonsvcs/trusted_certificates.store.new" 

 

The following ERROR can be seen In /var/log/vmware/vcf/domainmanager/domainmanager.log

2025-07-09T15:00:1+0000 INFO  [vcf_dm,0-00000000000000] [c.v.v.v.c.util.InventoryUtil,http-nio-127.0
.0.1-7200-exec-4]  Registering certificate <CERTIFICATE> in SDDC Manager trust store.
2025-07-09T15:00:+0000 INFO  [vcf_dm,0000000000000] [c.v.v.v.c.util.InventoryUtil,http-nio-127.0
.0.1-7200-exec-4]  Currently they are 37 certificates
2025-07-09T15:00+0000 ERROR [vcf_dm,0000000000000000] [c.v.v.v.controller.impl.WsaManager,http-nio
-127.0.0.1-7200-exec-4]  Failed to store WSA
com.vmware.evo.sddc.common.core.error.InvalidStateException: Failed to register certificate <CERTIFICATE> in
the SDDC Manager.

Environment

VCF

Cause

 A file was manually created with the name trusted_certificates.store.new or cacerts.new in /etc/vmware/vcf/commonsvcs and vcf_commonsvcs:vcf has no permissions to write to the file 

Resolution

1. Take a snapshot of SDDC manager
2. Open an SSH session to the SDDC Manager.
3. Locate and delete the problematic file depending on the exception, i.e. either delete /etc/vmware/vcf/commonsvcs/trusted_certificates.store.new or /etc/vmware/vcf/commonsvcs/cacerts.new