vSphere Authenticated Aria Orchestrator 8.18.x fails to login with Error ${message}

Products

• VCF Operations/Automation (formerly VMware Aria Suite)

Issue/Introduction

• Aria Orchestrator 8.18.x fails to login. It redirects to a blue screen with the following error:
  ${message}
${backtoLoginLabel}
  

Environment

• Aria Orchestrator 8.18.x

Cause

• This can occur if there has been a change of password to the configured administrator user in the vSphere authentication on Orchestrator.  
• If the vCenter Administrator password is updated then Orchestrator will not be able to connect to vCenter to authenticate.
• The authentication will continue to work until the pods have been restarted or node has been rebooted then the issue will occur. 

Resolution

To resolve the issue we need to update the password on the vSphere Authentication in Orchestrator.

1. Find the current configuration that has been applied. 
   vracli vro authentication
   
   Note: Previous authentication provider details can be found in the following files on the Aria Automation Orchestrator node:
   • /data/vco/usr/lib/vco/app-server/conf/vmo.properties
   • /data/vco/usr/lib/vco/app-server/conf/csp.properties
   • /data/vco/usr/lib/vco/app-server/conf/sso.properties
     
     
2. Unregister the vSphere Authentication 
   vracli vro authentication unregister -u <Auth_provider_integration_username@domain>
   
   
3. Re-register the vSphere Authentication with the updated password using the authentication wizard.
   
   
4. If the issue persists, redeploy the orchestrator pods to apply the configurations:
   
   • To re-build the vco-pods:
        kubectl delete pods -n prelude --select=app=vco-app
   • To monitor pod build stages:
        watch -d kubectl get pods -n prelude

 

Additional Information

Configuring the Automation Orchestrator Appliance authentication provider with the command line interface