Access lost to Clarity SaaS over SSO

Products

• Clarity PPM SaaS

Issue/Introduction

• An account was updated from Administration > Resources module, although the account used SSO
• As soon as this happened, access to Clarity was lost
• After authenticating at the Identity Provider, Clarity does not load. The flow instead gets redirected to the Logout URL.

Cause

Account status set to locked.

Resolution

Change account status to active at Administration > Resources > {Specific account}.