Velero Supervisor Service updates to 1.8.x are failing

Products

• VMware vSphere Kubernetes Service

Issue/Introduction

When updating the Velero Supervisor Service it fails with one of the following errors:

Unable to create round tripper: GET https://cns-docker-dev-local.usw5.packages.broadcom.com/v2/: unexpected status code 403 Forbidden

Unable to create round tripper: Get "https://cns-docker-prod-local.artifactory.vcfd.broadcom.net/v2/": Service Unavailable

Unable to create round tripper: Get "https://cns-docker-prod-local.artifactory.vcfd.broadcom.net/v2/": dial tcp: lookup cns-docker-prod-local.artifactory.vcfd.broadcom.net on 127.0.0.53:53: no such host

Cause

The Velero Supervisor Service for 1.8.x is pointing to an incorrect registry URL.

Resolution

The Velero vSphere yaml has been updated to point to projects.packages.broadcom.com. This update is available in Velero v1.8.1 - downloadable from the Support Portal.

If your Velero Supervisor Service is currently in an Error state, you can revert and install using the steps below.

1. Revert the Velero service to the last known working version;

* Reverting a failed Supervisor service upgrade due to image fetch failures
https://knowledge.broadcom.com/external/article/403681

2. Restart the WCP service on the vCenter - service-control --restart wcp

3. Delete the Velero 1.8.x Supervisor Services - Workload Management -> Services -> "Manage Versions" for Velero -> Delete

4. Add a new Velero version with the newly downloaded 1.8.1 Velero yaml values