Testing AD Authentication never returns failed or succeed message and unable to save configuration

Products

• VCF Operations/Automation (formerly VMware Aria Suite)

Issue/Introduction

• In Aria Operations for Logs, you are trying to update the Active Directory credentials in Configuration > Authentication > Active Directory after changing the password directly on the AD server.
• Clicking 'Test Connection' does not display any failure or success messages
• The password update is not able to be saved

Environment

Aria Operations for Logs 8.18.x

Cause

There could be an issue on the Active Directory side where Aria Operations for Logs is not able to communicate with one or more domain controllers.

 

Resolution

A simple reboot of the domain controller(s) may be needed to resolve the issue.

NOTE: If you have geo-located or security-restricted domain controllers, you should manually specify the domain controllers closest to the VMware Aria Operations for Logs instance. The entries must be Fully Qualified Domain Names (FQDNs) and comma separated. If you do not specify any domain controllers, Operations for Logs will attempt to connect to any available domain controller, which may result in delayed logins.

Additional Information

Activate User Authentication Through Active Directory