Error: 'Credential Verification Failure' for endpoints added in Usage Meter

Products

• VMware Usage Meter

Issue/Introduction

Collection error log will report the following failure for affected endpoint(s) added in Usage Meter:

PinnedCertificateTrustManager : No pinned certificate for <FQDN / IP_Address>:443
HTTP transport error: org.bouncycastle.tls.TlsFatalAlert: certificate unknown(46)

Environment

vCloud Usage Meter 4.x
VCF Usage Meter 9.0

Cause

Due to the presence of duplicate certificate(s) of the affected endpoint(s) in the path:

/opt/vmware/cloudusagemetering/var/certificate

Resolution

Note: Make sure to have snapshot of the appliance prior to following the steps:

1. Take SSH session to Usage Meter using usagemeter account credentials.
2. Promote the user to root by following command:

   su root

3. Delete all duplicate certificate(s) of affected endpoint(s) using rm from following path:

   /opt/vmware/cloudusagemetering/var/certificate

4. Delete the affected endpoint(s) from Usage Meter UI.
5. Stop all services:

   stop.sh All

6. Start all services:

   start.sh All

7. Re-add the endpoint(s) from UI and accept certificate as it appears.

Additional Information

Connection to vCenter Server from Usage Meter Fails with Error: 'Credential Verification Failure'
vCenter collection in Usage Meter fails with "Credentials Verification Failure"