Preconditions with umlauts invalid byte sequence for encoding "UTF8": 0xc3 on EH_InfoText

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

Jobs gets hung while checking forpreconditions and subsequently forced trace dumps are being generated.

This occurs when the text info (Preconditions) has special characters like umlauts (ü, ä).

Case 1: Workflow gets hung while Checking Preconditions, this occur if the text has special characters (ü, ä)
Case 2: A job with preconditions stuck in state "Checking Preconditions".

Errors in logs:

20250701/143429.593 - U00015006 System forced memory trace dump.
20250701/143429.594 - U00003631 Dump caused by:
20250701/143429.594 - U00003590 UCUDB - DB error: 'update EH set EH_InfoText = ? where EH_AH_Idnr = ?', 'ERROR ', '22021', 'invalid byte sequence for encoding "UTF8": 0xc3'
20250701/143429.594 - U00011801 Error in Server routine 'UCGENX_R', Server: 'AESYSTEM#WP005' AE system: 'AESYSTEM'.
20250701/143434.518 - U00003434 Server routine 'UCMAIN_R/TRCSET' required '0' minutes and '4,922' seconds for processing.

-----------------------------------------------------------------

20250626/150929.166 - U00015006 System forced memory trace dump.
20250626/150929.166 - U00003631 Dump caused by:
20250626/150929.166 - U00003515 UCUDB: UTF-8 encoding error in column ' ' at offset ''.
20250626/150929.166 - U00011801 Error in Server routine 'JPEXEC_R', Server: 'AESYSTEM#WP005' AE system: 'AESYSTEM'.
20250626/150929.166 - End of ringtrace

Environment

Automation Engine 24.x

Cause

DE172505

Resolution

Update to a fix version listed below or a newer version if available.

Fix version:
Component(s): Automation Engine
Automation.Engine 24.4.1 HF1 - Available

Additional Information

Public Title: UTF8 truncation issues can occur when copying longer text messages into shorter text fields.

Public Description: A problem has been fixed where UTF8 truncation issues could occur when copying longer text messages into shorter text fields.