VMware Cloud Director Guest Customization Fails to Apply IP Address Without NetworkManager on Debian based Guest OS

Products

• VMware Cloud Director

Issue/Introduction

• After upgrading or Deploying VMware Cloud Director 10.6.X power on customization fails to apply the correct IP address to Debian Based VM's that do not have Network Manager installed
• The guest OS IP address does not match the IP address in the vCloud Director UI.
• in the /var/log/vmware-imc/toolsDeployPkg.log on the guest OS you will see entries similar to below:

  
  2025-06-26T15:17:59 INFO: Restart NetworkManager.service
2025-06-26T15:17:59 DEBUG: Command: 'systemctl restart NetworkManager.service'
2025-06-26T15:17:59 DEBUG: Exit Code: 5
2025-06-26T15:17:59 DEBUG: Result:
2025-06-26T15:17:59 DEBUG: Failed to run 'systemctl restart NetworkManager.service', try again after 2s when the command exitCode is not '0' (numRetry=2, maxRetry=5)

Environment

VMware Cloud Director 10.6.X

Cause

This is caused by a known issue with how Cloud Director generates the guest customization parameters in this release.

Resolution

This is a known issue which Broadcom is aware of and will be fixed in a future release of VMware Cloud Director.

Workaround:

To workaround this issue please Install Network Manager on the Debian based guest OS.