Bounce Back Message Contains Invalid KB Link for Rejected Emails

Products

• Email Security.cloud

Issue/Introduction

When an email is rejected and a bounce back (NDR) is sent to the sender, the notification includes the following KB link:

• https://knowledge.broadcom.com/external/article?legacyId;=TECH246726

However, this link returns a 404 Not Found error, preventing users from accessing the necessary information.

The correct KB article for this issue is:

• Outbound emails from O365 rejected by Symantec Email Security.cloud

Please note that the link currently being sent in NDRs is a legacy one and is under review by the engineering team.

Environment

• Email Security.Cloud

Resolution

The issue remains under investigation, with no estimated resolution time currently available.

You may subscribe to this KB article to receive updates on the fix. See: Subscribe to a Broadcom knowledge article

Additional Information

For further assistance, please contact Broadcom Technical Support