Bounce Back Message Contains Invalid KB Link for Rejected Emails

Products

• Email Security.cloud

Issue/Introduction

When an email is rejected and a bounce back (NDR) is sent to the sender, the notification includes the following KB link:

• https://knowledge.broadcom.com/external/article?legacyId=TECH246726

However, this link returns a 404 Not Found error, preventing users from accessing the necessary information.

The correct KB article for this issue is:

• Email error and bounce codes for Email Security.cloud

Please note that the link currently being sent in NDRs is a legacy one and is under review by the engineering team.

Environment

• Email Security.Cloud

Resolution

Our investigation revealed that the issue was with recipient's mail service provider adding semicolon after each new line.

The correct article is: https://knowledge.broadcom.com/external/article?legacyId=TECH246726

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Additional Information

For further assistance, please contact Broadcom Technical Support