Adding New Cluster in Workload Domain Fails With Error: Failed to get upgrade manager status. Could not find the cluster resource details for the domain id

Products

• VMware SDDC Manager

Issue/Introduction

Adding a new cluster in the workload domain fails with the error below :

Error Message: Failed to get upgrade manager status. Could not find the cluster resource details for the domain id fec7ae9f-65ec-4fc7-b1a1-a56efb9fc5ed

 

domainmanager.log

yyyy-mm-ddT18:42:46.249+0000 DEBUG [vcf_dm,686eb8268736e5481e81fdca522744b1,ca8b] [c.v.e.s.e.h.LocalizableRuntimeExceptionHandler,http-nio-127.0.0.1-7200-e
xec-4]  Handler Error Response: {"errorCode":"FAILED_TO_FETCH_APPLICABLE_DRIFTS_CONFIGURATION_REALIZED_CHECK_FAILED","arguments":["WorkspaceOneBrokerConfig
Drift","[fec7ae9f-65ec-4fc7-b1a1-a56efb9fc5ed]"],"message":"Unable to compute applicability for drift WorkspaceOneBrokerConfigDrift. Because configuration
realized check failed on resources [fec7ae9f-65ec-4fc7-b1a1-a56efb9fc5ed].","remediationMessage":"Please check logs and fix the failures of drift configura
tion realized checks. Then restart the service to trigger the configuration realized checks again and re-try the API. If this does not resolve the issue, p
lease contact GSS.","referenceToken":"TNLA1M"}

Environment

SDDC 5.2.x

Cause

In the Management vCenter, vc-ws1a-broker service configuration files get lost during RDU upgrade which leaves the vc-ws1a-broker service in a broken state. The drift check failure is caused by the VMware Identity services being unavailable.

Resolution

Follow the Resolution steps in KB  SDDC Manager UI error - Unable to compute applicability for drift WorkspaceOneBrokerConfigDrift by running the provided scripts

Retry the Add Cluster activity