Failed to load action packs. Please check whether update service is available.

Products

• CA Release Automation - Release Operations Center (Nolio)
• CA Release Automation - DataManagement Server (Nolio)

Issue/Introduction

Display of Actions Packs returns error

"Failed to load action packs. Please check whether update service is available."

 

 

In <RA_HOME>\UpdateServiceupdate-service.log we could see this :

 

2025-04-24T14:06:49.223+01:00 [main] INFO  (com.ca.nolio.actions.upgrader.controller.DatabaseManager:69) - Parsed file C:\Program Files\Broadcom\ReleaseAutomationServer/webapps/datamanagement/WEB-INF/distributed.properties
2025-04-24T14:06:49.868+01:00 [main] INFO  (com.nolio.platform.launcher.Launcher:61) - Wait until prerequisites are ready.
com.microsoft.sqlserver.jdbc.SQLServerException: Login failed for user '<COMPUTERNAME$>'. ClientConnectionId:<uuid>
    at com.microsoft.sqlserver.jdbc.SQLServerException.makeFromDatabaseError(SQLServerException.java:262) ~[mssql-jdbc-8.4.1.jre8.jar:?]
    at com.microsoft.sqlserver.jdbc.TDSTokenHandler.onEOF(tdsparser.java:283) ~[mssql-jdbc-8.4.1.jre8.jar:?]
    at com.microsoft.sqlserver.jdbc.TDSParser.parse(tdsparser.java:129) ~[mssql-jdbc-8.4.1.jre8.jar:?]
    at com.microsoft.sqlserver.jdbc.TDSParser.parse(tdsparser.java:37) ~[mssql-jdbc-8.4.1.jre8.jar:?]
    at com.microsoft.sqlserver.jdbc.SQLServerConnection$1LogonProcessor.complete(SQLServerConnection.java:4945) ~[mssql-jdbc-8.4.1.jre8.jar:?]
    at com.microsoft.sqlserver.jdbc.SQLServerConnection.sendLogon(SQLServerConnection.java:5234) ~[mssql-jdbc-8.4.1.jre8.jar:?]
    at com.microsoft.sqlserver.jdbc.SQLServerConnection.logon(SQLServerConnection.java:3988) ~[mssql-jdbc-8.4.1.jre8.jar:?]
    at com.microsoft.sqlserver.jdbc.SQLServerConnection.access$000(SQLServerConnection.java:85) ~[mssql-jdbc-8.4.1.jre8.jar:?]

Environment

Release Automation - All Versions
NAC on Windows
Database on Microsoft SQL Server

Cause

Release Automation has been configured to use Windows Authentication instead SQL Authentication for database access as described in this article :
How to configure Release Automation to use Windows Active Directory Authentication instead of SQL Authentication with MS SQL Server?

"Nolio Release Automation" Service is configured with a specific account in Log On :

But the service "Nolio Update Service" is configured with "Local System account".

Resolution

Configure the service "Nolio Update Service" with the same "Log On" user as one defined in "Nolio Release Automation" Service
And restart the service "Nolio Update Service"