VMware Cloud Foundation 9 deployment fails if the SDDC Manager FQDN includes uppercase letters

Products

• VMware SDDC Manager

Issue/Introduction

Deploying a new VCF fleet or VCF Instance fails when deploying SDDC Manager if the SDDC Manager FQDN includes uppercase letters. The logs show an error related to "CS_APPLIANCE_CERT_ALIAS_LOWERCASE".

Log location: /var/log/vmware/vcf/domainmanager/domainmanager.log

YYYY-MM-DD ERROR [vcf_dm,6999999999999999999999] [c.v.e.s.o.model.error.ErrorFactory,dm-exec-32]  [111AAA] VCF_GUEST_SERVICE_SDDCMANAGER_WEBSERVICES_NOT_STARTED SDDC Manager services did not start. Check logs for more details.
com.vmware.evo.sddc.orchestrator.exceptions.OrchTaskException: SDDC Manager services did not start. Check logs for more details.

Caused by: java.lang.RuntimeException: Retriable operation 'Verified that SDDC manager VM and web services are up and ready' failed to complete after 3 retries.
        at com.vmware.evo.sddc.common.util.RetriableCallable.call(RetriableCallable.java:221)
        at com.vmware.evo.sddc.sddcmanager.DeploySddcManagerAction.postValidate(DeploySddcManagerAction.java:366)
        ... 17 common frames omitted
Caused by: org.springframework.web.client.HttpClientErrorException$BadRequest: 400 : "{"errorCode":"REST_INVALID_API_INPUT","arguments":[],"message":"Invalid input","remediationMessage":"Enter correct API input","nestedErrors":[{"errorCode":"ANNOTATIONS_MISMATCH","arguments":["appliance.CS_APPLIANCE_CERT_ALIAS_LOWERCASE"],"message":"Following conditions do not match - appliance.CS_APPLIANCE_CERT_ALIAS_LOWERCASE"}],"referenceToken":"XXXXX"}"

Environment

VMware Cloud Foundation 9.0

Cause

This is a known issues in VMware Cloud Foundation 9.0, when the SDDC Manager FQDN includes uppercase letters.

 

Resolution

This is a known issue in VMware Cloud Foundation 9.0

Documentation: https://techdocs.broadcom.com/us/en/vmware-cis/vcf/vcf-9-0-and-later/9-0/release-notes/vmware-cloud-foundation-90-release-notes/component-specific/vcf-installer-90-known-issues.html

Workaround: Modify the DNS record for the SDDC Manager FQDN to include only lowercase letters and retry the deployment.