Unable to login to the SDDC Manager through UI. Upon entering the credentials it keeps circling and login doesn't happen
search cancel

Unable to login to the SDDC Manager through UI. Upon entering the credentials it keeps circling and login doesn't happen

book

Article ID: 403413

calendar_today

Updated On:

Products

VMware SDDC Manager

Issue/Introduction

  • Upon logging in to the SDDC manager by providing the credentials, the login doesn't happen, and the UI just circles. 


    Log file -  /var/log/vmware/vcf/sddc-manager-ui-app/sddcManagerServer.log

    ####-##-##T##:##:##.###Z ERROR [2c8b05cf2f444e4e] [services/errorHandling.js, http-post-callback, productionErrorRoute:131]
    600.158: VError: Sending error response: SAML assertion not yet valid
        at Object.errorHandlerSend (/opt/vmware/vcf/sddc-manager-ui-app/server/src/errors/VCFError.js:104:5)
        at productionErrorRoute (/opt/vmware/vcf/sddc-manager-ui-app/server/src/services/errorHandling.js:118:34)
        at Layer.handle_error (/opt/vmware/vcf/sddc-manager-ui-app/server/node_modules/express/lib/router/layer.js:71:5)
        at trim_prefix (/opt/vmware/vcf/sddc-manager-ui-app/server/node_modules/express/lib/router/index.js:326:13)
        at /opt/vmware/vcf/sddc-manager-ui-app/server/node_modules/express/lib/router/index.js:286:9
        at Function.process_params (/opt/vmware/vcf/sddc-manager-ui-app/server/node_modules/express/lib/router/index.js:346:12)
        at next (/opt/vmware/vcf/sddc-manager-ui-app/server/node_modules/express/lib/router/index.js:280:10)
        at Layer.handle_error (/opt/vmware/vcf/sddc-manager-ui-app/server/node_modules/express/lib/router/layer.js:67:12)
        at trim_prefix (/opt/vmware/vcf/sddc-manager-ui-app/server/node_modules/express/lib/router/index.js:326:13)
        at /opt/vmware/vcf/sddc-manager-ui-app/server/node_modules/express/lib/router/index.js:286:9
    Error Info: {"id":"178cb444-55ba-4611-a2ee-d69ceeee7bcc","requestedPath":"/ui/api/internal/login/callback","error":{"id":"178cb444-55ba-4611-a2ee-d69ceeee7bcc"},"stack":"Error: SAML assertion not yet valid
    \n    at SAML.checkTimestampsValidityError (/opt/vmware/vcf/sddc-manager-ui-app/server/node_modules/passport-saml/lib/node-saml/saml.js:932:24)\n    at SAML.processValidlySignedAssertionAsync (/opt/vmware/
    vcf/sddc-manager-ui-app/server/node_modules/passport-saml/lib/node-saml/saml.js:870:33)\n    at processTicksAndRejections (node:internal/process/task_queues:95:5)\n    at runNextTicks (node:internal/proces
    s/task_queues:64:3)\n    at process.processImmediate (node:internal/timers:447:9)\n    at process.callbackTrampoline (node:internal/async_hooks:128:17)\n    at async SAML.validatePostResponseAsync (/opt/vm
    ware/vcf/sddc-manager-ui-app/server/node_modules/passport-saml/lib/node-saml/saml.js:587:24)","message":"SAML assertion not yet valid","status":500,"errorModule":600,"errorCode":158}
    caused by:
    Error: SAML assertion not yet valid
        at SAML.checkTimestampsValidityError (/opt/vmware/vcf/sddc-manager-ui-app/server/node_modules/passport-saml/lib/node-saml/saml.js:932:24)
        at SAML.processValidlySignedAssertionAsync (/opt/vmware/vcf/sddc-manager-ui-app/server/node_modules/passport-saml/lib/node-saml/saml.js:870:33)
        at processTicksAndRejections (node:internal/process/task_queues:95:5)
        at runNextTicks (node:internal/process/task_queues:64:3)
        at process.processImmediate (node:internal/timers:447:9)
        at process.callbackTrampoline (node:internal/async_hooks:128:17)
        at async SAML.validatePostResponseAsync (/opt/vmware/vcf/sddc-manager-ui-app/server/node_modules/passport-saml/lib/node-saml/saml.js:587:24)

Environment

  • VMware Cloud Foundation 

Cause

  • The issue is encountered due to vCenter and SDDC Manager being in an out-of-sync state. 

Resolution

  • Reboot the vCenter and SDDC Manager. 

Additional Information

Impact/Risks:
Access to the vCenter and SDDC Manager will be lost while rebooting.