Aria Suite Lifecycle (vRLCM) does not display vSphere 8 Enterprise Plus for VCF License Key for Aria Products
Article ID: 403409
Updated On:
Products
Issue/Introduction
- When navigating to VMware Aria Suite Lifecycle > Lifecycle Operations > Environments, and selecting any Aria product, the vSphere 8 Enterprise Plus for VCF license key assigned to the associated vCenter Server does not appear under the Product Details section.
- The Aria product is unable to retrieve the vSphere 8 Enterprise Plus for VCF license key from the connected vCenter Server.
Environment
Aria Lifecycle Manager 8.x
Cause
This issue may occur due to one or more of the following reasons:
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Network connectivity issues.
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Incorrect credentials.
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User permissions issue.
Resolution
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To resolve this issue, first validate the following prerequisites:
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Verify network connectivity between the Aria product and the associated vCenter Server. Any communication issues can prevent successful license retrieval.
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Ensure correct credentials are used for integrating the vCenter Server with the Aria product.
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Confirm that the user account used for vCenter integration has the appropriate permissions to access and retrieve license information.
Once the above checks are complete, follow the steps below:
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Verify License Availability in the Aria Product:
Log in directly to the Aria product and check if the vSphere 8 Enterprise Plus for VCF license is visible under its license management or licensing section. -
Perform an Inventory Sync in Aria Suite Lifecycle Manager (vRLCM):
After verifying that the license is present in the Aria product, go to Lifecycle Operations in Aria Suite Lifecycle Manager and initiate an Inventory Sync for the affected Aria product. -
Validate License in Product Details:
Once the sync completes, navigate to the Product Details section for the Aria product in Aria Suite Lifecycle Manager. The vSphere 8 Enterprise Plus for VCF license key should now be displayed.
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Additional Information
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