Cannot complete login due to an incorrect user name or password., type: laasConfiguration Verifier

Products

• Operations Manager

Issue/Introduction

When installing the Director tile, OpsMan performs pre-install checks on the configuration that is entered into the fields. The configuration may fail with the following error in the UI. .

 

Could not log in: InvalidLogin: Cannot complete login due to an incorrect user name or password., type: laasConfiguration Verifier
All errors will be reverified before installation.

Cause

This IaaS Configuration Verifier indicates that the Bosh Director tile cannot authenticate with the vCenter server.

Resolution

What to check:

1. Username and Password

   • Go to the BOSH Director tile → vCenter Config tab.

      

   • Double-check that the vCenter username and password are correct. 

      

   • Use an account with sufficient privileges based on the documentation here: https://techdocs.broadcom.com/us/en/vmware-tanzu/platform/tanzu-operations-manager/3-0/tanzu-ops-manager/vsphere-vsphere-service-account.html

   •  

     Try logging in to vCenter manually via the vSphere Web Client using the same credentials to verify.

2. vCenter Name and Host Field

   • Ensure the vCenter Host is the correct FQDN or IP address of your vCenter server.

      

   • If using a FQDN, ensure the Ops Manager VM can resolve the name.

3. Capture the vCenter Logs and search for 'Access denied' or 'Login Failure'
   • audit_events.log
   • websso.log
   • vmware-iedntity-sts.log