ServicePoint showing wrong status for certain tickets
Article ID: 403345
Updated On:
Products
CA Service Management - Service Desk Manager
CA Service Desk Manager
ServiceDesk
Issue/Introduction
We have a recent issue with Elastic Search where the ServicePoint interface is not displaying ticket status correctly.
Specifically, a ticket in Service Desk is closed, but displays still as active on the user interface.
Environment
Service Desk Manager 17.4.x
Resolution
After rebuilding the Search Server Indexes the problem was no longer seen.
- Cd to the <Install drive>\Program Files\CA\SC\CASearchServer\search\bin folder.
- Execute "pdm_es_rebuild_index" to rebuild the indexes
- Restart the CA Service Management Search Server service.
Additional Information
These article provide more troubleshooting tips for SearchServer:
How to recreate indexes on CA Search Server?
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