Error Problem: IpfixProcessor javaservice is not running on multiple Collector appliances in Aria Operations or Networks

Products

• VCF Operations for Networks

Issue/Introduction

Error message seen on GUI is as below on multiple  Aria Operations or Networks collector(s).

Problem: IpfixProcessor javaservice is not running

Error screenshot as below:

Collector logs at location /var/log/arkin/collectorlatest.log shows below error and exceptions

2025-06-11T19:02:28.076Z INFO vnera.ipfix.IpfixProcessor main <init>:79 scheduling Ipfix Processor with config /home/ubuntu/build-target/nfdump/ipfix.configuration
2025-06-11T19:02:28.306Z ERROR vnera.ipfix.IpfixProcessor main <init>:86 Exception reading configuration file
com.google.protobuf.TextFormat_ParseException: 1:5: Input contains unknown fields and/or extensions:
com.vnera.ipfix.IpfixConfig.denyPlaceholderInternetClientIpv6
com.vnera.ipfix.IpfixConfig.allowPlaceholderInternetClientIpv6
com.vnera.ipfix.IpfixConfig.denyFlowPlaceholderInternetClientIp
com.vnera.ipfix.IpfixConfig.allowFlowPlaceholderInternetClientIp
com.vnera.ipfix.IpfixConfig.denyInternetGlobalConnCap
com.vnera.ipfix.IpfixConfig.allowInternetGlobalConnCap
com.vnera.ipfix.IpfixConfig.denyInternetConnCap
com.vnera.ipfix.IpfixConfig.allowInternetConnCap
com.vnera.ipfix.IpfixConfig.outboundUdpDenyFlowCap
com.vnera.ipfix.IpfixConfig.coalescerMinNumberOfDays
com.vnera.ipfix.IpfixConfig.cacheSize
com.vnera.ipfix.IpfixConfig.coalescerMinNumberOfDays
at com.google.protobuf.TextFormat_Parser.checkUnknownFields(TextFormat.java:1657) _[protobuf-java-3.11.4.jar:_]
at com.google.protobuf.TextFormat_Parser.merge(TextFormat.java:1678) _[protobuf-java-3.11.4.jar:_]
at com.google.protobuf.TextFormat_Parser.merge(TextFormat.java:1566) _[protobuf-java-3.11.4.jar:_]
at com.google.protobuf.TextFormat.merge(TextFormat.java:1370) _[protobuf-java-3.11.4.jar:_]
at com.vnera.ipfix.IpfixProcessor.<init>(IpfixProcessor.java:84) [flow-processor-0.001-SNAPSHOT.jar:_]
at com.vnera.ipfix.IpfixProcessor.main(IpfixProcessor.java:368) [flow-processor-0.001-SNAPSHOT.jar:_]

 

 

Environment

Aria Operations for Networks 6.14.0

Cause

IPFIX Configuration Files is corrupt as usr has used older script and steps to set up Primary/Secondary Set up.

This is a customized solution given to few customers and this is yet not a General Availability feature for Aria Operations for Networks. 

Resolution

To fix this issue, GS support needs to:

1. Fix the IPFix corrupt configuration file.

2. Execute Primary/Secondary Collector set up using a script

3. Validate the Primary/Secondary Collector set up using validate script.


If you see All the symptoms as mentioned in Issue/Introduction section then, Open a support case with Broadcom Support to review your Aria Operations for Networks deployment for optimizations and configurations as needed. For more information, see Creating and managing Broadcom support cases.