Set Up an Offline Depot from VCF 9.0 Installer GUI fails with Secure protocol communication error

Products

• VMware Cloud Foundation
• VMware SDDC Manager

Issue/Introduction

• Access VCF installer GUI and try to connect OFFLINE depot using 443 port ( SSL connection) fails with the following message:
  
  Secure protocol communication error, check logs for more details

• LCM logs shows the following error:
  
  xxxx-xx-xxTxx:xx:xx.xxx+0000 INFO  [vcf_lcm,xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx,xxxx] [o.a.h.c.h.i.c.HttpRequestRetryExec,http-nio-127.0.0.1-7400-exec-3] Recoverable I/O exception (xxx.xxxxxxxxxxx.tls.TlsFatalAlert) caught when processing request to {s}->https://<ip_address>:<port>
xxxx-xx-xxTxx:xx:xx.xxx+0000 ERROR [vcf_lcm,xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx,xxxx] [c.v.e.s.l.b.d.depot.DepotDownloader,http-nio-127.0.0.1-7400-exec-3] Got TlsFatalAlert connecting to <ip_address>:<port>
xxxx-xx-xxTxx:xx:xx.xxx+0000 ERROR [vcf_lcm,xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx,xxxx] [c.v.v.l.r.a.c.v.s.DepotSettingsController,http-nio-127.0.0.1-7400-exec-3] Update Depot Settings
com.vmware.evo.sddc.lcm.model.depot.exception.DepotConnectionFailureException: Secure protocol communication error, check logs for more details
        at com.vmware.evo.sddc.lcm.bundle.download.depot.DepotDownloader.validateUser(DepotDownloader.java:506)
        at com.vmware.evo.sddc.lcm.bundle.download.depot.DepotDownloader.validateUser(DepotDownloader.java:522)
        at com.vmware.evo.sddc.lcm.bundle.download.depot.DepotBundleDownloadServiceImpl.validateUser(DepotBundleDownloadServiceImpl.java:271)
        at com.vmware.evo.sddc.lcm.services.impl.DepotUserCredentialServiceImpl.update(DepotUserCredentialServiceImpl.java:62)
        at com.vmware.evo.sddc.lcm.services.impl.DepotSettingsServiceImpl.updateDepotCredentials(DepotSettingsServiceImpl.java:131)
        at com.vmware.evo.sddc.lcm.services.impl.DepotSettingsServiceImpl.updateDepotSettings(DepotSettingsServiceImpl.java:89)
        at com.vmware.vcf.lcm.rest.api.controller.v1.settings.DepotSettingsController.updateDepotSettings(DepotSettingsController.java:88)
        at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
        at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:77)

Environment

VMware Cloud Foundation 9.x

Cause

The offline depot certificate is not trusted by the VCF installer.

Resolution

Contact Broadcom VMware GS for assistance