ConnectAll - Unable to View Updated Items in ServiceNow Dropdown list

Products

• ConnectALL
• ConnectAll On-Prem

Issue/Introduction

Added new values to a dropdown list in ServiceNow but when trying to map those values in ConnectALL, not seeing the updated items. 
Tried Reload Fields on Field Mapping screen and also a Save and Update on the connection. But the drop down list in ConnectAll is still showing the old values. 

Tried creating a new automation and when trying to map the fields it still show old values. How to get ConnectAll to show the refreshed values for ServiceNow?

Environment

ConnectALL 3.8.x

Resolution

Verify the values are showing updated in respective tables. In this case checked values(Choices) for field u_product in respective table dmn_demand where it was still showing old values.

ConnectALL queries respective table via api and populates the values in UI. 

It is recommended to check with ServcieNow admin for help on why it shows value updated in ServiceNow Demand screen but not in the associated ServiceNow table.