VCF 9.0 Bringup Fails at ESX Host Validation - Failed to Retrieve Compatibility Matrix for Component
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VCF 9.0 Bringup Fails at ESX Host Validation - Failed to Retrieve Compatibility Matrix for Component

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Article ID: 403075

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Updated On:

Products

VMware SDDC Manager

Issue/Introduction

Step 13. Validate and Deploy fails with errors such as:

Failed to retrieve compatibility matrix for component VMware Cloud Foundation Operations with version 9.0.0.0.########

Failed to retrieve compatibility matrix for component VMware Cloud Foundation Operations fleet management with version 9.0.0.0.#######

Failed to retrieve compatibility matrix for component VMware vCenter with version 9.0.0.0.#######

Failed to retrieve compatibility matrix for component SDDC Manager with version 9.0.0.0.#######

Failed to retrieve compatibility matrix for component VMware NSX with version 9.0.0.0.#######

 

 

DEBUG [vcf_dm,<trace-id>,<span-id>] [c.v.e.s.o.c.c.ContractParamBuilder,dm-exec-<thread-id>] Contract task Verify components interop compatibility result: {"response":{"errorCode":"VALIDATE_COMPONENT_INTEROPERABILITY.error","arguments":[],"context":{"severity":"ERROR","bundleName":"com .vmware.evo.sddc.common.validation.errors.messages","validation.taskId":"<validation-task-id>"},"message":"Failed to verify components interoperab ility","nestedErrors":[{"errorCode":"INTEROPERABILITY_CHECK_FAILED.error","arguments":["VMware Cloud Foundation Operations","9.0.0.0.24695812","File with Compatib ility Matrix Content for Compatibility controller VMWARE_COMPAT is not found."],"context":{"severity":"ERROR","bundleName":"com.vmware.evo.sddc.common.validation. errors.messages","validation.taskId":"<validation-task-id>"},"message":"Failed to retrieve compatibility matrix for component VMware Cloud Foundat ion Operations with version 9.0.0.0.24695812"},{"errorCode":"INTEROPERABILITY_CHECK_FAILED.error","arguments":["VMware Cloud Foundation Operations fleet managemen t","9.0.0.0.24695816","File with Compatibility Matrix Content for Compatibility controller VMWARE_COMPAT is not found."],"context":{"severity":"ERROR","bundleName ":"com.vmware.evo.sddc.common.validation.errors.messages","validation.taskId":"<validation-task-id>"},"message":"Failed to retrieve compatibility matrix for component VMware Cloud Foundation Operations fleet management with version 9.0.0.0.24695816"},{"errorCode":"INTEROPERABILITY_CHECK_FAILED.error","argum ents":["VMware vCenter","9.0.0.0.24755230","File with Compatibility Matrix Content for Compatibility controller VMWARE_COMPAT is not found."],"context":{"severity ":"ERROR","bundleName":"com.vmware.evo.sddc.common.validation.errors.messages","validation.taskId":"<validation-task-id>"},"message":"Failed to re trieve compatibility matrix for component VMware vCenter with version 9.0.0.0.24755230"},{"errorCode":"INTEROPERABILITY_CHECK_FAILED.error","arguments":["SDDC Man ager","9.0.0.0.24703748","File with Compatibility Matrix Content for Compatibility controller VMWARE_COMPAT is not found."],"context":{"severity":"ERROR","bundleN ame":"com.vmware.evo.sddc.common.validation.errors.messages","validation.taskId":"<validation-task-id>"},"message":"Failed to retrieve compatibili ty matrix for component SDDC Manager with version 9.0.0.0.24703748"},{"errorCode":"INTEROPERABILITY_CHECK_FAILED.error","arguments":["VMware NSX","9.0.0.0.2473306 3","File with Compatibility Matrix Content for Compatibility controller VMWARE_COMPAT is not found."],"context":{"severity":"ERROR","bundleName":"com.vmware.evo.s ddc.common.validation.errors.messages","validation.taskId":"<validation-task-id>"},"message":"Failed to retrieve compatibility matrix for componen t VMware NSX with version 9.0.0.0.24733063"}]}}
ERROR [vcf_dm,<trace-id>,<span-id>] [c.v.v.c.v.i.CompatibilityControllerAggregator,dm-exec-<thread-id>] None of the controllers are in READY state
ERROR [vcf_dm,<trace-id>,<span-id>] [c.v.v.v.f.a.v.ValidateEsxiVersionAction,dm-exec-<thread-id>] Failed to validate ESXi host version
DEBUG [vcf_dm,<trace-id>,<span-id>] [c.v.e.s.c.v.util.ResponseUtil,dm-exec-<thread-id>] Build validation response: {"errorCode":"ESXI_VERSION_VALIDATION_STATUS.error","arguments":[],"context":{"severity":"ERROR","bundleName":"com.vmware.evo.sddc.common.validation.errors.messages","validation.taskId":"<validation-task-id>"},"message":"Validate ESX Host version and build failed","cause":[{"type":"com.vmware.vcf.compatibility.validator.exception.CompatibilityValidatorException","message":"File with Compatibility Matrix Content for Compatibility controller VMWARE_COMPAT is not found."}]}
DEBUG [vcf_dm,<trace-id>,<span-id>] [c.v.e.s.o.c.c.ContractParamBuilder,dm-exec-<thread-id>] Contract task Validate ESXi version and build result: {"response":{"errorCode":"ESXI_VERSION_VALIDATION_STATUS.error","arguments":[],"context":{"severity":"ERROR","bundleName":"com.vmware.evo.sddc.common.validation.errors.messages","validation.taskId":"<validation-task-id>"},"message":"Validate ESX Host version and build failed","cause":[{"type":"com.vmware.vcf.compatibility.validator.exception.CompatibilityValidatorException","message":"File with Compatibility Matrix Content for Compatibility controller VMWARE_COMPAT is not found."}]}}
ERROR [vcf_dm,<trace-id>,<span-id>] [c.v.e.s.c.util.LocalProcessService,dm-exec-<thread-id>] Local Command Failed with exit value 1.

Environment

VCF 9.0 Installer

VMware Cloud Foundation 9

Cause

Precheck validations are unable to reach the required files.

Resolution

  1. Connect to the Installer appliance via SSH, switch user to 'root'.

  2. Backup the LCM application properties file:

    cp /opt/vmware/vcf/lcm/lcm-app/conf/application-prod.properties /opt/vmware/vcf/lcm/lcm-app/conf/application-prod.properties.bak

  3. Modify the LCM application properties file:

    • Open the file for editing:
      vi /opt/vmware/vcf/lcm/lcm-app/conf/application-prod.properties 
      • Locate the line vcf.compatibility.controllers.compatibilityCheckEnabled= and change its value to false. If the line does not exist, add it to the end of the file:
        vcf.compatibility.controllers.compatibilityCheckEnabled=false
      • Save and exit the file (in vi, press Esc, then :wq!, then Enter).

  4. Restart the LCM service:

    systemctl restart lcm.service

  5. Backup the Domain Manager application properties file:

    cp /etc/vmware/vcf/domainmanager/application-prod.properties /etc/vmware/vcf/domainmanager/application-prod.properties.bak

  6. Modify the Domain Manager application properties file:

    • Open the file for editing:
      vi /etc/vmware/vcf/domainmanager/application-prod.properties
    • Locate the line vcf.domainmanager.validation.enableVvsInteropValidation= and change its value to false. If the line does not exist, add it to the end of the file:
      vcf.domainmanager.validation.enableVvsInteropValidation=false
    • Save and exit the file.

  7. Restart the Domain Manager service:

    systemctl restart domainmanager.service

  8. Verify Services are Running:

    systemctl status lcm.service
    systemctl status domainmanager.service

    Ensure both show as active (running).

  9. Retest the operation that was previously failing due to compatibility checks.

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