Error: "Failed to refresh storage policies data from vCenter Server" occurs when performing a storage policy refresh

Products

• VMware Cloud Director

Issue/Introduction

• When testing connectivity to the vCenter you can successfully connect, reconnect and refresh but it fails when we try to do "Refresh Policy". 
• The UI task error shows the following error details:
  
  com.vmware.vcloud.api.presentation.service.InternalServerErrorException: Failed to refresh storage policies data from vCenter Server "<vcenterName>". 
at com.vmware.vcloud.management.system.SystemServiceImpl.refreshStorageClassesTask(SystemServiceImpl.java:2222)
  
  
• Error doing spbm data collection error is visible in the Cloud Director log /opt/vmware/vcloud-director/log/vcloud-container-debug.log

2025-07-03 05:49:16,443 | ERROR    | task-service-activity-pool-#### | VirtualCenterService           | Error doing spbm data collection on ########-####-####-####-######## | requestId=########-####-####-####-######## ,request=POST https://<vcloudfqdn>/api/admin/extension/vimServer/<vcenter-id>/action/refreshStorageProfiles

Environment

VMware Cloud Director 10.6.1

Cause

This issue will occur if a Provider VDC has not been created in Cloud Director. Therefore there is no storage policy information available to refresh.

Resolution

Complete the environment configuration and create a Provider VDC in Cloud Director as outlined in the document: Create a Provider Virtual Data Center in Your VMware Cloud Director