Received the Request Failed: BAD CUSTOMER READ/WRITE message

Products

• HB.js

Issue/Introduction

The Hostbridge sample application has a transaction called TRAD.
Started this TRAD and tried to test the panel operation, but the items on the screen were not displayed and received the "Request Failed: BAD CUSTOMER READ/WRITE" message.

                    Share Trading Demonstration                  TRADER.T002

              Share Trading Manager: Company Selection

                    1.
                    2.
                    3.
                    4.
                    W. Current Weather Cond


    Please select a company (1.2.3. or 4 OR w=weather)

----------------------------------------------------------------------------
PF3=Exit                                                           PF12=Exit






                    Share Trading Demonstration                  TRADER.T003

                   Share Trading Manager: Options

                    1. New Real-Time Quote
                    2. Buy Shares
                    3. Sell Shares


             Please select an option (1.2 or 3):  _

----------------------------------------------------------------------------
PF3=Return                                                         PF12=Exit







                    Share Trading Demonstration                  TRADER.T004

               Share Trading Manager: Real-Time Quote

  User Name:     CIC01

  Company Name:

  Share Values:                  Commission Cost:
     NOW:                           for Selling
     1 week ago:                    for Buying:
     6 days ago:
     5 days ago:
     4 days ago:
     3 days ago:
     2 days ago:                 Number of Share Held:
     1 day ago:                  Value of Share Held:


Request Failed: BAD CUSTOMER READ/WRITE
----------------------------------------------------------------------------
PF3=Return                                                         PF12=Exit

Environment

Environment : z/OS, CICS

Cause

The user has insufficient security privileges.
Check the CICS JOBLOG to see if the following message has been output:

ICH408I USER(cicsuser) GROUP(SYS1    ) NAME(####################)        
  Prefix.cics.hbjsnn.trader.COMPFILE CL(DATASET ) VOL(xxxxxx)            
  INSUFFICIENT ACCESS AUTHORITY                                          
  FROM Prefix.cics.** (G)                                                
  ACCESS INTENT(UPDATE )  ACCESS ALLOWED(READ   )                        
IEC161I 040(056,006,IGG0CLFT)-002,CICSTS61,CICSTS61,TRADCOMP,,,          
IEC161I Prefix.cics.hbjsnn.trader.COMPFILE                               
IGD104I Prefix.cics.hbjsnn.trader.COMPFILE           RETAINED,  DDNAME=TR
DFHFC0964 CICSTS61 Non-RLS OPEN of file TRADCOMP failed. VSAM codes - 850
DFHME0116 CICSTS61             

Resolution

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