Not Receiving SAML Prompt If Already Logged Into Support Portal

Products

• Carbon Black Cloud Audit and Remediation (formerly Cb Live Ops)
• Carbon Black Cloud Endpoint Standard (formerly Cb Defense)
• Carbon Black Cloud Enterprise EDR (formerly Cb Threathunter)
• Carbon Black Cloud Workload
• Carbon Black Cloud Prevention

Issue/Introduction

• No SAML prompt after logging into Carbon Black Cloud
• Already logged into the Support Portal

Environment

• Carbon Black Cloud
• SAML Federation Enabled

Resolution

This is expected behavior. If you'd like the Support Portal to also prompt for SAML, contact Support.