Veeam backup servers keeps failing to collect inventory

Products

• VMware vCenter Server

Issue/Introduction

When attempting to refresh the vCenter inventory in Veeam Backup & Replication, the process fails with the error: 'Disks and volumes discovery failed. Error: Failed to retrieve object hierarchy. Exception ID ###########.'

Cause

Veeam has a predefined timeout setting, which can be exceeded in large vCenter environments—potentially causing the inventory refresh to fail before completion.

Resolution

Veeam has provided a value that can be added to the Windows registry for the Veeam product to extend the timeout value.

Name: MaxVimSoapOperationTimeout
Type: REG_DWORD
Value: 200000 (in decimal - represents milliseconds)
Path: HKEY_LOCAL_MACHINE\SOFTWARE\Veeam\Veeam Backup and Replication