Error: OKTA token is missing, Please contact OKTA admin while accessing the case management

Products

• Support Portal & Access Issues
• Support Portal

Issue/Introduction

Users accessing 'My Cases' from the Broadcom Support Portal Dashboard encounter the error message: "OKTA token is missing, Please contact OKTA admin."

Environment

Broadcom Wolken case management system.

Resolution

Upgrade/Build User Profile

The primary cause of this error is a basic user profile within the Broadcom Support Portal. Users must upgrade/Build their profile by associating it with their company's site ID. Refer to the KB for detailed instructions on upgrading your profile.Using your Broadcom Site ID(s) for full support portal access

 

Note: The request will be sent either to your current Site User Administrator, or, if an administrator does not exist, the request is sent to Broadcom Customer Care, who will typically process the request within 24 hours.