Users are unable to access Remote Console for some VMs

Products

• VMware vSphere ESXi

Issue/Introduction

• Encryption is in use in the environment.
• Users that have Remote Console permissions do not have access to some VMs.
  

  Receiving errors: "A server error occurred" and "Unable to connect to MKS: Permission to perform this operation was denied" 

Environment

vSphere ESXi 7.x 

vSphere ESXi 8.x

vCenter Server 7.x

vCenter Server 8.x

Cause

Users do not have the proper permissions to remote console to encrypted VMs. 

Resolution

To resolve this issue, add the following permission to the user role: 

Cryptographic Operations Privileges
Privilege Name: Cryptographic operations ==> Direct Access 
Description :  Allows users access to encrypted resources. Users can export virtual machines, have NFC access to virtual machines, and open a console session to an encrypted virtual machine. 

More information refer the document : Cryptographic Operations Privileges