The agents page on the AWI continuously flashes, attempting to reload over and over and goes into an endless loop.

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

The agents page on the AWI continuously flashes, attempting to reload over and over and goes into an endless loop.

When using the AWI version 24.4.0 HF2/Hf3, when navigating to Administration --> Agents, the AWI goes into an endless refresh loop. When going back to for other options like user administration the refresh cycle is stops.

Additionally, the WP logs show the the below messages:

U00003434 Server routine  'UCDS_R/getobject' required '0' minutes and '8,328' seconds for processing.
U00003434 Server routine  'UCDS_R/getobject' required '0' minutes and '8,359' seconds for processing.
U00003434 Server routine  'UCDS_R/getobject' required '0' minutes and '8,390' seconds for processing.
U00003434 Server routine  'UCDS_R/getobject' required '0' minutes and '8,344' seconds for processing.

Environment

This issue is observed on both AAKE and  Premise Environments for V 24.4.0hf2 and V 24.4.0 hf3

Cause

Bug

Resolution

A bug fix has been provided in below Version of Automation Engine.

V 24.4.1hf1 and all higher version avalible.