The Report Manager server is not working and it shows as failed in the CAPM Datasource.

Products

• Network Observability
• CA Performance Management
• Spectrum

Issue/Introduction

When running systemctl srm-rib status we can see:

MMM DD HH:MM:SS hostame systemd[1]: Starting NetOps Report Manager Service...
MMM DD HH:MM:SS hostname srm-rib.sh[<pid>]: Starting Jetty: Already Running <pid>!

Environment

DX NetOps 24.3.1 and later

Cause

Stale PID file left from earlier service termination

Resolution

Delete the stale PID file:

Default location:

/opt/SRM/srm-rib/bin/srm-rib.pid

Start the service:

systemctl start srm-rib