Unable to configure mobility groups due to not being able to select any options for "Compute/Storage/Destination" folders

Products

• VMware HCX

Issue/Introduction

• When creating a new mobility group it is not possible to select any options for "Compute/Storage/Destination" folders as no information is populating. 
  
  
  
• When re-entering the credentials for the site-pair, the below error is displayed even though credentials are correct:
  
• The below will be seen in /common/logs/admin/web.log:


  <TIME-STAMP> UTC [https-jsse-nio-8443-exec-4, Ent: HybridityAdmin, , TxId: TxId: ########-####-####-####-c4e2667460fc] INFO  c.v.v.h.a.SessionPurgingMapSessionRepository- Deleting session ########-####-####-####-d78db94c42ba
  <TIME-STAMP> UTC [https-jsse-nio-8443-exec-4, Ent: HybridityAdmin, , TxId: TxId: ########-####-####-####-c4e2667460fc] INFO  c.v.v.h.api.registration.CloudConfig- Value of vcd2vcdHybridity: false
  <TIME-STAMP> UTC [https-jsse-nio-8443-exec-4, Ent: HybridityAdmin, , TxId: TxId: ########-####-####-####-c4e2667460fc] ERROR c.v.v.h.api.registration.CloudConfig- Remote HCX login failed, response: {"status":"SUCCESS","statusCode":403,"reason":"","headers":[{"Date":"Thu, 26 Jun 2025 15:39:46 GMT"},{"Server":"Apache"},{"X-Content-Type-Options":"nosniff"},{"X-XSS-Protection":"1; mode=block"},{"Cache-Control":"no-cache, no-store, max-age=0, must-revalidate"},{"Pragma":"no-cache"},{"Expires":"0"},{"Strict-Transport-Security":"max-age=31536000 ; includeSubDomains"},{"X-Frame-Options":"SAMEORIGIN"},{"Content-Type":"application\/json"},{"Content-Length":"91"},{"Content-Security-Policy":"style-src 'self' 'unsafe-inline'; font-src 'self' data:; img-src 'self' data:"},{"Keep-Alive":"timeout=5, max=100"},{"Connection":"Keep-Alive"}],"cookies":[],"result":"{\"status\":403,\"message\":\"Access denied for the requested URI : \\\/hybridity\\\/api\\\/sessions\"}"}
  <TIME-STAMP> UTC [https-jsse-nio-8443-exec-4, Ent: HybridityAdmin, , TxId: TxId: ########-####-####-####-c4e2667460fc] ERROR c.v.v.h.api.registration.CloudConfig- Login to https://#.#.#.# failed. Reason:

Environment

VMware HCX

Cause

• Account used in site-pairing setup does not have sufficient credentials as described in tech document HCX Manager User Account and Role Requirements.

Resolution

• The user’s group used for site-pair setup must be included in the HCX Role Mapping configuration (on the remote HCX Cloud system being paired).
• The user's group can be in either the Administrators group or the Tenant group.