SSPI Restore Fails with Error: "database disk image is malformed"

Products

• VMware vDefend Firewall with Advanced Threat Prevention

Issue/Introduction

SSPI restore operation fails on a newly deployed SSPI VM with the error: database disk image is malformed
This occurs during an attempt to restore a valid backup taken from a healthy SSPI instance.

Symptoms
Restore operation fails immediately after initiation.

Error shown in UI or logs:

database restore failed, please check logs for more details.
failed to get backup status for ID: <backup-id>: database disk image is malformed

We see the below in secop.log

ERROR restore_handler.go:216 Error updating backup status for ID: XXXXXXX: database disk image is malformed
ERROR restore_handler.go:330 Restore failed for ID: XXXXXXX.
Error: database restore failed, please check logs for more details.
failed to get backup status for ID: XXXXXXX: database disk image is malformed

Environment

SSP 5.0

Cause

The failure could be due to a VM-specific issue, where either: The SSPI VM is not in a clean or consistent state during the restore

OR

There is a deployment anomaly, such as: Temporary filesystem or disk I/O issues or Corrupt mount points or partial bundle extraction

Resolution

Currently there is no resolution

Workaround :

(1) Validate if the restore operation works on the original SSPI VM and not on the newly deployed SSPI VM

(2) If 1 succeeds , please deploy a new SSPI VM and attempt to restore the backup.


Note: If issue persists , please contact Broadcom Support for further assistance