How to recreate the missing service account and password in vCenter that is managed by SDDC Manager.

Products

• VMware Cloud Foundation

Issue/Introduction

The missing service account can be recreated in vCenter using the same username and a new password, followed by assigning the required permissions and manually updating the credentials in dependent components such as NSX, vCenter, vRSLCM, vROps, etc., within the management vCenter that is managed by SDDC Manager.

Environment

VMware cloud foundation 5.x

Resolution

• SDDC Manager only stores the breakglass account passwords and the passwords for service accounts it uses directly.
  
  
• It does not retain the service account passwords for other components such as NSX, vRSLCM, etc.
  
  
• Therefore, to recover from a password synchronization issue, you can simply recreate the service accounts in vCenter using the same usernames and any password.
  
  
• After that, use SDDC Manager’s password management feature to rotate the passwords—this will automatically synchronize the updated passwords with dependent components like NSX.
  
  
• Alternatively, you can manually update the new password in those dependent components.