How to import CABI contents from 3.x to 4.1 SP3?

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• KNOWLEDGE TOOLS
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Question:

How to migrate CABI data from 3.x to 4.1 SP3 by Upgrade Management Tool? 

 

Answer:

NOTE: You need to export CABI 3.x contents by Import Wizard to create *.biar file before you import them to 4.1 SP3. 

 

1) Go to CA > CA Business Intelligence 4.1 > Upgrade Management Tool. 

2) Select <Complete Upgrade> or <Incremental Upgrade> and click <Next>. 

If you select <Complete Upgrade>, all contents in BIAR file will be imported. Whereas, if you select <Incremental Upgrade>, you can select objects you would like to import. In this example, <Complete Upgrade> is selected. 

<Please see attached file for image>

 

 

3) Select "BIAR to Live" from 'Upgrade Scenario' and select BIAR file as a source. 

Type CMS Name, User name and password as Destination and click <Next>. 

<Please see attached file for image>

 

4) Click on <Start> to start to import the contents. After contents are imported, please check if reports are displayed without a problem. 

<Please see attached file for image>

 

NOTE: If BOXI Administrator password is not same between old and new servers, you will not be able to log into BOXI server using administrator account. Please set the same password between the servers before you start to import, or reset the Administrator password by following the technical document TEC1501374.

 

Additional Information:

Service Desk Manager r14.1 Wiki - Install CA Business Intelligence - Import CA Business Intelligence Content 

TEC1501374: How to reset the CA Business Intelligence (CABI) 4.x Administrator account password? 

TEC1441571: Destination settings are not imported from CABI 3.x to 4.1 SP3 server by Upgrade Management Tool.

Environment

Release: SDMU0M99000-14.1-Service Desk Manager-Full License
Component: