Issue with Rally - Clarity Frictionless Timesheet Integration Job

Products

• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

The Timesheet Integration job is failing for certain users. The failure is isolated to users who are associated with a large number of teams in Rally where it results in the generation of more than 50 individual time entries for a single timesheet period and resource.

Scenario:

A single resource is allocated to many teams (one user allocated to 15 Rally Teams).  This results in the Timesheet Integration job trying to create more than 50 entries on user's timesheet.

ERROR 202x-06-yy 17:59:40,850 [Dispatch Timesheet Integration Job : [email protected]. ffff.ggg)] ppm.rest (clarity:[email protected]:999999__B444666YYY-234A-444-1234-xxxyyyggg12345:Timesheet Integration Job) () CustomerResourceHandler ::  exception occurred while performing action:create

com.ca.ppm.rest.exception.BadRequestException: API-1002 : Can only process 50 records at a time.

 

Error executing job: 12739291

java.io.IOException: 400

api.maxRecordsProcessError

API-1002 : Can only process 50 records at a time.

              at com.ca.ppm.rest.client.RestApiJavaClient.validateResponse(RestApiJavaClient.java:366)

              at com.ca.ppm.rest.client.RestApiJavaClient.doPost(RestApiJavaClient.java:211)

              at com.ca.ppm.integrations.connector.ClarityConnector.createTimeEntries(ClarityConnector.java:2214)

              at com.ca.ppm.integrations.timesheet.RallyTimesheetsCreator.createTimeEntries(RallyTimesheetsCreator.java:305)

              at com.ca.ppm.integrations.timesheet.RallyTimesheetsCreator.populateTimesheets(RallyTimesheetsCreator.java:205)

              at com.ca.ppm.integrations.timesheet.RallyTimesheetsCreator.createTimesheet(RallyTimesheetsCreator.java:114)




Error while adding TimeEntries to Timesheet :: 21178771 with JSON payload  {"d":[{".......}]}

 

 

Environment

v16.3.1

Cause

Due to DE172457

Resolution

Fixed in v16.3.3