Encryption keys can not be set or found, getting error 'Searching '/apps/eTAC/lib/libcrypt' for key...Not found'

Products

• CA Privileged Access Manager - Server Control (PAMSC)

Issue/Introduction

Trying to set an encryption key we get the error :

# ./sechkey -d -n
CA Privileged Access Manager Server Control sechkey v14.10.60.138 - internal key changer
Copyright (c) 2018 CA. All rights reserved.

Searching '/apps/eTAC/lib/libcrypt' for key...Not found.

Searching '/apps/eTAC/bin/seload' for key...Not found.

Searching '/apps/eTAC/lib/libcryptscr.so' for key...Not found.

Environment

PAMSC 14.1

Cause

During the initial change of encryption, it was some problem on this server and key was not correctly set, now customer does not know which is the key, what we see is not the default one anymore (-d) so is complaining

Resolution

We have to set a new key and after it change to the one customer desire, ask support people help on doing this procedure by opening a case.