NAPP: Intelligence activation failing with error : Unable to deploy feature invalid character 'A' looking for beginning of value : <no value>

Products

• VMware vDefend Firewall with Advanced Threat Prevention
• VMware vDefend Firewall

Issue/Introduction

 Intelligence activation failing with error: Unable to deploy feature invalid character 'A' looking for beginning of value : <no value>

precheck passed, and  activation of intelligence failed with the above error

Environment

All NAPP versions

Cause

Kafka external IPs are not reachable from the NSX Manager  , Kafka external redirects to the broker, so all Kafka IPs should be reachable from NSX

Resolution

 Get the Kafka external IP address using the below command 

SSH to NSX manager as root,

napp-k get svc -A | grep kafka-external

and check the Kafka connectivity from NSX manager using the below command, all Kafka external ips should be reachable from NSX manager 

nc -vz <kafka-external -ip> 9092

If the issue continues after following the above steps, please contact Broadcom Support for further assistance.