Unable to connect to the server at <server> on port 4444 using LDAP from Policy Server

Products

• SITEMINDER
• CA Single Sign-On

Issue/Introduction

After having upgraded LDAP servers to Red Hat 9, the Oracle LDAP Policy Store cannot be reached.

The Policy Server reports the error:

Unable to connect to the server at <server> on port 4444 using LDAP

Resolution

Test the LDAP Data Source connection using LDAPSearch to ensure that the credentials and other parameters are the expected ones.

Connections without SSL

1. Change to the directory <siteminder_home>/bin
2. Run "ldapsearch -b "<basedn>" -h <server>:<port> -D "<Admin DN>" -w <Admin PW> cn=* 2>&1"

Connections with SSL

1. Change the directory to <siteminder_home>/bin
2. Run "ldapsearch -b "<basedn>" -h <server>:<port> -Z -P <path to certX.db> -W <certdbpassword> -D "<Admin DN>" -w <Admin PW> cn=* 2>&1"

where

-b     BaseDN of policy store in LDAP
-h     Host LDAP server and port
-Z     Connect using certificate
-P     Path to the policy server's certX.db file
-W     CertDB password
-D     Admin user's cononical name
-w     Admin user's password