Output error messages are not being displayed after upgrading to Applications Manager version 9.6

Products

• CA Automic Applications Manager (AM)

Issue/Introduction

A change in behavior is seen in Windows output files after upgrading Applications Manager to version 9.6. 

Certain Standard Error (stderr) such as error messages, warning, and/or other diagnostic information may no longer be printed into the output file.

Reverting to an %AW_HOME%\c\ntspawn.exe from a previous ntspawn.exe from a previous version such as 9.3 or 9.4, restores previous functionality.

Environment

Applications Manager 9.5 to 9.6
Windows OS only

Cause

May be a bug introduced with changes to ntspawn executable

Resolution

Workaround:

1. Download the attached ntspawn_v4.171379.zip
2. extract file and rename to ntspawn.exe
3. rename current %AW_HOME%\c\ntspawn.exe to ntspawn.exe.bak or any other name of your choosing
4. move extracted ntspawn to the c directory (a restart is not needed)

Solution:

Fix will be included in Applications Manager version 9.7 and/or 9.6.2